Problem. Was fixed but took a long time to just fix a shield rattle

I am extremely disappointed with the way Buchanan Chevrolet handled my attempt to purchase a new Silverado. I initially expressed interest in a truck on your lot last Monday and specifically asked to be notified if it sold because my spouse would need to leave work to travel to the dealership when we were both available Thursday afternoon. The truck was sold without anyone notifying me. Your sales manager, Alex, then told us a matching truck had been located at a dealership in Georgia and that a dealer trade would be initiated. We negotiated pricing, came to an agreement, and shook hands on the deal. I was asked for my credit card for a $500 deposit but then was told the machine wasn’t working so we’d have to go on the honor system. (Turns out Buchanan doesn’t work on honor) I was told I would receive an update Friday evening regarding the truck’s arrival. No one called Friday. I had to call shortly before closing and was told the Georgia dealership had not yet responded and that I would receive a call Saturday morning. That call never came. Saturday afternoon I again had to contact the dealership, was told Alex would call me after finishing with another customer, and instead only received a text apologizing for the lack of communication. When I asked why it had been so difficult to receive updates, I received no response and heard nothing further. Today, almost a week later, another Buchanan employee contacted me via text assuming I had already been told the truck could not be obtained and attempted to sell me different vehicles instead. I then contacted another Chevrolet dealership, which informed me that the Georgia truck had reportedly been sold weeks earlier. If accurate, this is completely inconsistent with what Buchanan represented to me throughout the negotiation. For what it’s worth; I’m an ideal customer. I have an excellent credit score and was happy to put money down as well as a trade-in. I will make sure everyone I know hears that Buchanan is not the dealership to spend their time and money on. Whether this was poor communication or inaccurate information provided by your staff, the experience was unacceptable. I spent days waiting on updates that never came, was repeatedly promised phone calls that never happened, and made purchasing decisions based on information that now appears to have been incorrect. I expected much better professionalism, transparency, and communication.

Dealt with Tyron Williams. I received great customer service and he was very informative. Ask for him!

Thanks to Justin and everyone with helping us to find what we were looking for. Everyone did a great job from Justin to the manager appreciated all

Very straight forward and professional experience on the sale of this beauty. My shout out and thanks to Nika for making this deal go through with no fuss. If you're looking for a great deal at Buchanan, don't hesitate to give this man a call.

I had a 100% excellent review for Jenna. She helped me all the way thru from step one to being very patient, and very helpful. I will and already have recommended BUCHANAN TO ANYONE WHO MAY THINK CREDIT, OR NO HOPE FOR SOMETHING NICE. EVERYONE THAT DAY WAS SO KIND, CARING AND VERY UNDERSTANDING, AND WORKED WITH ME. I AM A VERY HAPPY CLIENT AND SPREADING THE WORD.

100% recommend, salesmen Tyron displayed awesome customer service , prices are great and the process was easy and went fast.

The team was amazing! I knew my budget knew what I wanted and they made it happen! From start to finish in and out within 4 hours, including the test drive, paperwork and demonstration of all the features of my new vehicle. My sales lady Jenna if I could give her more then 5 stars I would! Highly recommend!

I was impressed with the caring attitude of the service desk. They explained each step of the process to ensure that I was informed. Stephanie and Ivan represented the best professionalism during the time period that my Chevy Silverado truck was being serviced.

Just wanted to say my car purchase agreement experience was excellent at this dealership. I purchased a vehicle out of state with a trade in from Maryland and they delivered it straight to my home at no extra cost. Special shoutout to David Marks for getting this deal done! He is a terrific salesman and takes good care of his clients.

Ashley was pivotal in making sure we were more than accommodated and securing our new to us vehicles. Everyone we encountered and worked with (Allen and Alex) was kind and friendly. We cannot express how grateful we were to be lead here!

Smoothest auto purchase ever. Aiden, our salesperson was friendly and attentive and enthusiastic. We traded in 2 vehicles and drove off happy. An absolutely fantastic dealership to deal with.

what a great experience. a dealership that actually cares about the customer. from the salesman to manager to the service center 100% wonderful people! thanks for making a customer feel like they are a person!!!!

I was very satisfied with my car purchase. Aiden was very friendly and didn't come across as the" typical salesman". You can tell when people are genuine or not for the most part. I never felt pressured one time and the whole process was quick and easy. Jenna helped Aiden with the paper work since he was a little new and it went very smooth. I've been at dealerships where the salesforce is cut throat. Not this one from my experience. I'd recommend Jenna or Aiden for any future purchase. Also, the sales manager didn't pressure me or play games. A+++ Buchanan