I am extremely disappointed with the way Buchanan Chevrolet handled my attempt to purchase a new Silverado. I initially expressed interest in a truck on your lot last Monday and specifically asked to be notified if it sold because my spouse would need to leave work to travel to the dealership when we were both available Thursday afternoon. The truck was sold without anyone notifying me. Your sales manager, Alex, then told us a matching truck had been located at a dealership in Georgia and that a dealer trade would be initiated. We negotiated pricing, came to an agreement, and shook hands on the deal. I was asked for my credit card for a $500 deposit but then was told the machine wasn’t working so we’d have to go on the honor system. (Turns out Buchanan doesn’t work on honor) I was told I would receive an update Friday evening regarding the truck’s arrival. No one called Friday. I had to call shortly before closing and was told the Georgia dealership had not yet responded and that I would receive a call Saturday morning. That call never came. Saturday afternoon I again had to contact the dealership, was told Alex would call me after finishing with another customer, and instead only received a text apologizing for the lack of communication. When I asked why it had been so difficult to receive updates, I received no response and heard nothing further. Today, almost a week later, another Buchanan employee contacted me via text assuming I had already been told the truck could not be obtained and attempted to sell me different vehicles instead. I then contacted another Chevrolet dealership, which informed me that the Georgia truck had reportedly been sold weeks earlier. If accurate, this is completely inconsistent with what Buchanan represented to me throughout the negotiation. For what it’s worth; I’m an ideal customer. I have an excellent credit score and was happy to put money down as well as a trade-in. I will make sure everyone I know hears that Buchanan is not the dealership to spend their time and money on. Whether this was poor communication or inaccurate information provided by your staff, the experience was unacceptable. I spent days waiting on updates that never came, was repeatedly promised phone calls that never happened, and made purchasing decisions based on information that now appears to have been incorrect. I expected much better professionalism, transparency, and communication.

Sales manager Allen Hensil was very helpful with my delivery of a corvette that was actually purchased from a dealership in Michigan.

Have had nothing but problems with this dealership, they've had my husband's truck for a month and Josh will not return our calls, and is conveniently never available when we call to follow up.

.Steer clear of this dealership....you have been warned... there are many other, better dealers to deal with

Professional, helpful, super friendly. He made buying my dream car a reality. I am so very excited!

Salesman Reece and service manager Shelly were super friendly and helpful! The process was a breeze!

I previously had an issue with this dealership that went on resolved so intern I wrote a negative review, I am happy to inform you that Buchanan automotive reached out to me and resolved my issue, I don’t know how to remove the negative review but the least I can do is Give them another review that’s positive. Thank you, Buchanan automotive and Chuck for resolving my issue.

I took my car Buchanan because it was close but to find out it was the beast great customer service and fast service

Jon and Brandon were top notch and have changed my respect for a honest and straight forward dealing! Very satisfying purchase from Buchanan Automotive Inc due to these individuals! 😎👍

Hats off to Brandon and Nick! They were awesome through the whole deal. They made the process of buying a new vehicle enjoyable. Very patient & professional with our ever-changing option choices. In the end, we are very happy with our Suburban. If you're thinking about buying a new vehicle, we highly recommend Brandon and Nick at Buchanan.

Jason was very patient and helpful as we went through the process. He was very knowledgeable and made suggestions along the way. In the end I bought one of his suggestions the AT4 Acadia and am very happy with my purchase. Thank you Jason

Jon made my experience great. Would for sure go back to see him when it’s time for another vehicle. Clint was also very easy to deal with. They both were honest and the whole process was very efficient.

Repeat buyer. 3rd vehicle in 4 years. Great customer service. Will come back again and again.

My first out of state purchase was extremely satisfying and easy due to the way I was treated by Brandon and Reece. I teach “Creating an Exceptional Customer Experience” and they checked all the boxes. When a small issue arose once I got home, they immediately said to take it to a dealer and they would work with them to resolve it. I felt respected and cared for! This is the exact opposite of another experience I was having at the same time with another dealership.

Jason was the best. He took the time to go through many different SUV’s until I found the one without even knowing if he would actually make the sale. He was patient and understanding and worked with me and my family until he knew I was satisfied. Thank you Jason, you’re the best!!